BOSCO INTERNAL COMPLAINT CELL

Bosco Internal Complaints Committee

The Bosco Internal Complaints Committee (BICC) aims to cater to the grievances of the Bosco family. The BICC under its banner is set up specifically to look into matters of grievance relating to and Parents. The Committee is also responsible to take up matters and issues relating to ragging and sexual harassment in the college campus.

Objectives of the Committee

Concept of Grievance under the committee:

A grievance is a formal complaint raised by any student, staff, parent or alumni. A person under the banner of BICC filing or coming forward for grievance redressal will be termed as a ‘Grievant’

When to come forward for grievance redressal:

When there is any kind of dissatisfaction or negative perception, whether expressed or out of anything connected with institution that time a student, staff, parent or Cells and In-charges:
There are Five (5) cells under the BICC viz.

The in-charges are elected for a period of five academic years, and each cell is monitored by a teaching faculty.staff, parent or Cells and In-charges:
There are Five (5) cells under the BICC viz.

Roles and responsibilities:

1. Students Grievance Redressal Cell

Students Grievance Redressal Cell aims to attend to the grievances and complaints registered by anyone with regard to the activities of the Institution, and in particular, those made by students. Any form of discontent or dissatisfaction on the part of the students can be informed to the cell. The Cell ensures effective solution to the grievances, using a fair approach. The purpose of this policy is to ensure that all instances of student misconduct are dealt with fairly and consistently and provide a clear procedure to guide students.

Scope

The policy refers to all the Students in the college regardless of position and status.

Procedure for Lodging Complaint

The concerned Grievance can contact 8731911527 or write to verozavelu@gmail.com

Redressal of the Grievance

2. Academic Staff Grievance Redressal Cell

The Academic Staff Grievance Redressal Cell aims to look into the complaints lodged by any academic and redress it as per requirement. Any Don Bosco Academic staff can come forward with grievances concerning issues or matters related to the college. The cell is solely constituted to encourage academic staff to express their grievances/ Complaints/ problems freely, frankly and in a constructive way so as to foster a supportive and pleasant workplace for everyone.

Scope

The policy refers to all the Academic Staff in the college regardless of position and status.

Procedure for Lodging Complaint

3. Administrative Grievance Redressal Cell

The Administrative Staff Grievance Redressal Cell aims to look into the complaints lodged by any administrative and redress it as per requirement. The administrative staff can state any grievance regarding any issue or matter within the college campus through grievance suggestion box. The cell is solely constituted to encourage the administrative staff to express their grievances/ Complaints/ problems freely, frankly and in a constructive way so as to foster a supportive and pleasant workplace
for everyone.

Scope

The policy refers to all the Administrative Staff in the college regardless of position and status.

Procedure for Lodging Complaint

Anyone with a genuine grievance may approach the teacher in- charge, or in consultation with the Principal. In case the staff is unwilling to appear in self, grievances may be dropped in writing at the grievance box allocated for the purpose and put in front of the Girls’ Common Room.

Redressal of the Grievance

4. Alumni Grievance Redressal Cell

The Alumni Grievance Redressal Cell aims to look into the complaints reported by the alumni and redress it as per requirement. The Cell will work under the Alumni Association of the college, and is open to listening and addressing to grievances of alumni. A grievance/complaint will be treated as an expression of genuine dissatisfaction, to which the
cell will respond. The Cell will ensure that all grievance/complaint will be responded in a courteous and efficient way.

Scope

The policy refers to all passed out students of Don Bosco College, Kohima.

Procedure for Lodging Complaint

The concerned Grievant can contact 7005642147 or write to dbckalumnigrc@gmail.com

Redressal of the Grievance

5. Parents Grievance Redressal Cell

The Cell is open in listening and addressing to grievances of parents/guardians concerning their wards and the college as a whole and resolving the same for the larger good. A grievance/complaint will be treated asan expression of genuine dissatisfaction, to which the cell will respond. The Cell will ensure that all grievance/complaint will be responded in a courteous
and efficient way.

Scope

The policy refers to all parents/guardians of students of Don Bosco College, Kohima of Don Bosco College, Kohima.

Procedure for Lodging Complaint

The concerned Grievant can contact 9089161591

Redressal of the Grievance